The Stay Interview: A Manager's Guide to Keeping the Best and Brightest, by Richard P. Finnegan
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The Stay Interview: A Manager's Guide to Keeping the Best and Brightest, by Richard P. Finnegan
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It's the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point Probably not. Could you have anticipated the departure and tried to prevent it? Absolutely. That's where this book comes in. This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit. Written by the retention expert who pioneered the process, "The Stay Interview" shows managers how to: Prepare for the meeting Anticipate an employee's top issues - Set realistic expectations from the start - Respond to difficult questions - Listen effectively and dig deeper - Craft a detailed and effective stay plan complete with timeline - Assess each employee's level of engagement, predict potential exits, and communicate results to upper management Complete with the five best questions to ask and sample scripts for different situations, "The Stay Interview" is the key to a more engaged . . . and much more productive team.
The Stay Interview: A Manager's Guide to Keeping the Best and Brightest, by Richard P. Finnegan- Amazon Sales Rank: #87962 in Books
- Brand: Finnegan, Richard P.
- Published on: 2015-03-18
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .40" w x 5.90" l, .0 pounds
- Binding: Paperback
- 128 pages
Review
“…comprehensive guide, which covers all the facets of stay interviews…a valuable employee engagement tool that is realistic and practical but requires a conscientious effort from both parties.” --Soundview
"If you manage other people, The Stay Interview: A Manager’s Guide to Keeping the Best and the Brightest by Richard P. Finnegan could be one of the most useful books you’ll ever read." --The Chronicle Herald
Top 5 Business Books of 2015 -- the Chronicle Herald
From the Back Cover
It’s happened to all of us. One day a valued and seemingly happy employee gives you his notice, and before you can find out what went wrong, he’s gone.
Was there anything you could have done? Any way of anticipating his departure? Any means of revealing his discontent? Yes. It’s called the “stay interview,” and the best organizations and managers are increasingly making it a key element of their engagement strategies. This book, written by the retention expert who pioneered the process, shows you how to use it with your own people.
The stay interview is a periodic meeting you conduct with your individual employees to shed light on any possible problems while there’s still time for you to address them. A stay interview will only work, though, if it’s done right. So this straightforward guide shows you how to:
Prepare for the meeting • Anticipate your employee’s top issues • Set realistic expectations from the start • Establish trust • Respond to difficult questions • Listen effectively and dig deeper • Craft a detailed and effective stay plan complete with a timeline • Assess each employee’s level of engagement, predict potential exits, and communicate your results to upper management
Is it really possible to improve your team’s engagement, retention, and productivity by just asking employees what you can do to make their jobs better? Absolutely, and the results will speak for themselves. Complete with sample scripts for different situations and the five best questions to ask, The Stay Interview provides all the guidance you need to raise your engagement scores and minimize your turnover rate . . .before it’s too late.
RICHARD P. FINNEGAN is the CEO of C-Suite Analytics, a consultancy specializing in engagement and retention including a software-based stay interview solution. An in-demand speaker, he has been cited by BusinessWeek and Chief Executive as a leading thinker on employee retention.
About the Author
RICHARD P. FINNEGAN is the CEO of C-Suite Analytics, a consultancy specializing in engagement and retention solutions. He has been cited by BusinessWeek and Chief Executive as the leading thinker on employee retention.
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Most helpful customer reviews
1 of 1 people found the following review helpful. This book was an great read, full of thought provoking and enlightening content By Nancy T Luehrmann This book was an great read, full of thought provoking and enlightening content. Words of wisdom backed up by real life examples.It is a book for all managers who are interested in strengthening their team, building trust, and increasing engagement and retention rates!A step by step guide for conducting a Stay Interview, it stresses the importance of setting the expectations up front and includes a script. It covers the best questions to ask, supplemented by appropriate probing questions to gain more details and a greater understanding of the individual. But it doesn’t stop there. It covers how to develop Stay Plans, and addresses the thirteen Stay Interview Traps. It is all extremely relevant content that can be applied throughout an organization, across all industries. I would highly recommend this book! I would also highly recommend putting the knowledge gained from this book into action in your own company, on your own team!
0 of 0 people found the following review helpful. One way to build trust with your staff... By Carol Davis, Inspiring More The Stay Interview is such an easy read that can yield big results for most any organization! Dick Finnegan clearly lays out a plan that managers can use to make "employees work lives more rewarding and comfortable." He mentions that if stay interviews are conducted, often others think it's HR's job. Not so. The stay interview is an opportunity for managers to get to know their staff, build trust and discover what it is that brings each one to work each day. Finnegan recommends using five questions to learn more about staff during meetings that are set as a priority, scheduled and focused on the person sitting next to you (and not getting distracted by phones or personal interruptions). I highly recommend this interesting read to connect with your staff and help your organization be recognized as an employer of choice!
0 of 0 people found the following review helpful. The Stay Interview is a great tool for employee retention and engagement. By Kimberly The Stay Interview: A Manager's Guide to Keeping the Best and Brightest gives practical step-by-step guidance on how to implement the Stay Interview process in your organization. The book contains real-life examples on how to conduct stay interviews with staff, from the highly valuable strong performer, to the seriously disengaged employee, with practical guidance on how to develop a “stay plan” with individual employees. The Stay Interview process not only works in helping to improve engagement and retention in employees, it’s also great training for supervisors that improves communication, active listening skills, and increases their empathy and emotional intelligence. I highly recommend this and other books on the Stay Interview process.
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